Shipping & Delivery
Most orders are processed and shipped within 2 business days. Please allow up to 7 business days for complicated, large, or ADA orders.
Your order will ship from one of our production facilities located in Jacksonville, FL, or Philadelphia, PA Monday through Friday. To track your UPS order, click here. To track your USPS order, click here.
When shipping within the contiguous U.S. your order will arrive after shipping from our facilities within the following delivery estimates based on your location and selected shipping speed:
- Economy – 7 to 10 business days
- Standard – 3 to 5 business days
- Express – 2 to 3 business days
- Rush – 1 to 2 business days
Privacy & Security
Custom Signs is committed to ensuring the protection of your personal data. Our privacy policy has been designed with you in mind. First and foremost we do not collect personal information when you visit our web site unless you complete a contact form or are an existing customer. However, we may use user information, including Personal Information, behavioral metrics, geo-location data, demographic data and marketing preferences to personalize and display advertisements and other content for you. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. By using our website, you consent to collecting and using this information. Read our full Privacy Policy for complete details.
Reorders
Our reorder system is a convenient way to easily order the same product design multiple times. When orders are made on Custom Signs, your design and production information are stored for all future orders. This enables you to place an order and return later knowing that we have your exact designs on file and ready to reproduce with additional names. By logging into your account, you can view your saved and purchased designs. To reorder a saved design, simply click the yellow "order design" button next to the saved design you want to reorder. We recommend reordering from saved designs, as opposed to purchased designs.
Pricing & Promotions
Like any business, Custom Signs reserves the right to change its pricing and fees at any time. From time to time we also run special promotions, discounts and coupons, typically targeting various demographic groups or advertising tools. We reserve the right to approve or deny any and all coupon codes, discounts and/or promotions at our discretion. Customers are limited to one coupon code per order.
Updating Account Information
Need to update your contact information, shipping addresses or other preferences? Click here to access your account dashboard.
Weather / Natural Disaster Delay
Custom Signs stands by our promise to complete and ship your order as soon as possible. If for any reason we do close due to extreme or dangerous weather that could harm our employees we will update the customer. We offer UPS and USPS shipping methods. Mail carrier delays are outside of our control , and should be handled through them.